Shipping & Returns

Shipping:

1. Order Processing Time: At Friendship Lounge, we strive to process and prepare your gift basket orders promptly. Please allow 1-2 business days for order processing and preparation before shipment. During peak seasons or holidays, processing times may vary, so we recommend placing your order well in advance.

2. Shipping Methods: We offer various shipping methods to accommodate your needs. The available options and associated costs will be displayed during the checkout process. Please select your preferred shipping method accordingly.

3. Delivery Time: The estimated delivery time for your gift basket depends on the shipping method chosen and the destination address. Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.

4. Shipping Restrictions: Some items in our gift baskets may be subject to shipping restrictions or regulations based on the destination. It is the customer's responsibility to ensure compliance with any applicable local laws or restrictions regarding the shipment of certain products. We reserve the right to cancel or modify an order if any legal issues arise.

Returns:

1. Return Eligibility: Due to the perishable nature of our products, we do not accept returns or exchanges for gift boxes. All sales are final. However, if there is an issue with your order, such as damaged or defective items, please refer to our Damaged or Defective Products policy (mentioned below).

2. Damaged or Defective Products: In the unlikely event that your gift box arrives damaged or contains a defective item, please contact our customer service team within 72 hours of receipt. We will assess the situation and, at our discretion, provide a replacement for the damaged item(s) or offer a store credit. We reserve the right to refuse a replacement or credit if the damage is a result of mishandling or negligence after delivery.

3. Order Errors: If there is an error with your order, such as an incorrect item or an item missing from your gift box, please contact us within 72 hours of receipt. We will review the issue and work to resolve it in a timely manner.

4. Customer Satisfaction: Your satisfaction is of utmost importance to us. If you have any concerns or questions regarding your order, please reach out to our customer service team. We are dedicated to providing excellent service and will do our best to address your inquiries and resolve any issues that may arise.

Please note that these shipping and return policies are subject to change without prior notice. We encourage you to review this policy periodically for any updates.

If you have any further questions or need assistance, please contact our customer service team, and we will be happy to assist you.

Thank you for choosing Friendship Lounge. We appreciate your support!